Returns & Refunds Policy

Last updated: 22 October 2026

At KICKLANE, we want you to be happy with your purchase. If something is not right, this policy explains how to request a return, exchange or refund.

Your statutory consumer rights are not affected by this policy.

1. Change-of-Mind Returns

For most products purchased online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

If your order contains multiple items delivered separately, the cancellation period generally begins when you receive the final item.

To exercise your right to cancel, contact us at contact@kicklane.shop with your order number and a clear statement that you wish to cancel your purchase.

You then have a further 14 days from notifying us to send the goods back.

2. Condition of Returned Items

For change-of-mind returns, please take reasonable care of the products while inspecting them.

For sneakers, we recommend that you:

• Try them on indoors on a clean surface.

• Keep the original shoebox and packaging.

• Include any accessories, labels and items supplied with the order.

• Avoid outdoor wear, washing, alterations or other use beyond what is reasonably necessary to inspect the product.

Items should be returned with their original packaging where possible. However, the absence of original packaging does not automatically remove a consumer's statutory cancellation rights.

You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where permitted by law.

3. How to Request a Return

To request a return:

1. Email [SUPPORT EMAIL] with your order number.

2. State whether you are cancelling your order, requesting a return because of a fault, or reporting an incorrect item.

3. Wait for our return instructions and return address.

4. Package the item securely and send it using the agreed or appropriate return method.

5. Keep your proof of postage and tracking details until the matter is resolved.

Return address: 6 Hall Close, Rickmansworth, WD3 8US, United Kingdom

Please do not send items to an address that has not been confirmed by our customer support team.

4. Return Shipping Costs

For change-of-mind returns, you are responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law requires us to cover it.

For faulty, damaged, incorrectly supplied or misdescribed items, we will arrange or cover reasonable return costs as required by applicable law.

Please contact us before returning a faulty or incorrect item so we can provide the appropriate instructions.

5. Refund Eligibility and Processing

Once a return is received, or you provide evidence that you have sent the goods back where the law allows, we will assess the return and process any refund due.

For statutory cancellation of an online purchase, refunds will generally include the cost of standard outbound delivery. If you selected a more expensive delivery option, we are only required to refund the equivalent of our least expensive standard delivery option.

We will refund eligible amounts using the original payment method unless you expressly agree otherwise. We will not charge a refund administration fee where prohibited by law.

For statutory cancellations, refunds will be issued within the legal timeframe, normally no later than 14 days after we receive the returned goods or, where applicable, receive evidence that they have been sent back.

For other returns, we will explain the applicable process and expected timeframe.

6. Faulty, Damaged or Incorrect Products

If your product arrives faulty, damaged, not as described or otherwise fails to meet applicable legal requirements, contact us as soon as reasonably possible.

Please include:

• Your order number.

• A description of the issue.

• Photographs or videos where helpful and safe to provide.

We will assess the issue and explain the available remedy, which may include a refund, repair or replacement, depending on the circumstances and your statutory rights.

Under UK consumer law, eligible goods may qualify for a short-term right to reject within 30 days. After that, different repair, replacement and refund rights may apply.

You do not lose your legal rights simply because you no longer have the original packaging.

7. Exchanges and Sizing

If you need a different size or would prefer another product, contact us at contact@kicklane.shop.

Exchanges are subject to stock availability and our ability to fulfil the request. If an exchange is unavailable, we will explain the available alternatives.

Where a change-of-mind cancellation right applies, you may use that right instead of requesting an exchange.

8. Products That Cannot Be Returned

Certain products may be excluded from change-of-mind cancellation where a lawful exception applies, such as goods made to your specifications or clearly personalised items.

Any applicable exception will be communicated where relevant.

A product being discounted, on sale or marked as a promotional item does not remove your statutory rights if the item is faulty or otherwise legally non-compliant.

9. Refunds for Sale Items

Sale and full-price products are treated equally under applicable consumer protection law.

If a sale item qualifies for a refund, the refund will generally reflect the amount actually paid, together with any delivery refund required by law.

10. Orders Not Yet Dispatched

If you wish to cancel an order before dispatch, contact us as soon as possible.

We will try to stop fulfilment where practical. If your statutory cancellation right applies, we will honour it in accordance with the law even if the order has already entered the fulfilment process.

11. Missing Refunds

If you have been notified that a refund has been issued but it has not appeared in your account, first check with your payment provider.

If you still cannot locate the refund, contact us at [SUPPORT EMAIL] with your order number and refund confirmation, if available.

12. Contact Us

KICKLANE Customer Support
Email: contact@kicklane.shop
Business name: KICKLANE LTD
Returns address: 6 Hall Close, Rickmansworth, WD3 8US, United Kingdom

We aim to handle return requests fairly, clearly and in accordance with applicable consumer protection law.