Terms of Service

Last updated: 22 October 2026

Welcome to KICKLANE. These Terms of Service govern your access to and use of our website, products and related services.

By accessing our website or placing an order, you agree to these Terms of Service, subject to your statutory rights under applicable law.

1. About KICKLANE

KICKLANE is an online retail store offering sneakers and related products.

2. Eligibility and Use of Our Website

You must be legally capable of entering into a binding contract to place an order with us.

You agree to use our website lawfully and not to engage in fraudulent activity, interfere with website security, misuse our services or attempt to disrupt our operations.

We reserve the right to take reasonable steps to protect our website, customers and business against misuse, fraud or unlawful activity.

3. Product Information

We aim to ensure that product descriptions, images, colours, sizes and other details are accurate.

However, images may vary slightly depending on lighting, display settings or photography. Such differences do not affect your statutory rights if a product is materially different from its description.

Please review product details, sizing information, availability and any relevant product notices before ordering.

4. Authenticity and Product Claims

Product descriptions and authenticity statements must accurately reflect the products we supply.

Where products are represented as genuine branded goods, those representations must be truthful and supportable. We will not knowingly misrepresent a product's brand, condition, origin or authenticity.

Nothing in these Terms authorises the sale of counterfeit products or misleading use of third-party trademarks.

5. Prices and Payment

All prices and applicable taxes will be presented as required by law.

Shipping charges and other applicable costs will be displayed before you complete your order.

We may update product prices from time to time. Changes will not retrospectively alter an order we have already accepted, except where a correction is permitted by law or agreed with you.

Payment must be completed using an available payment method at checkout.

If a genuine pricing or listing error occurs, we will contact you and explain the available options. We will not treat an obvious error as permission to disregard your statutory rights.

6. Orders and Contract Formation

After placing an order, you will normally receive an email acknowledging receipt.

An order acknowledgement does not necessarily mean that your order has been accepted. Acceptance will occur in accordance with the order process communicated at checkout and in your confirmation emails.

If we cannot fulfil an order, we will notify you and refund any amount paid for the unfulfilled order as appropriate.

We may decline or cancel an order where there is a legitimate reason, such as suspected fraud, an actual stock issue or a material listing error. We will act fairly and comply with applicable law.

7. Product Availability

Product availability may change without notice.

If a product becomes unavailable after you place an order, we will contact you and explain the available options, including a refund where appropriate.

We will not substitute a materially different product without your agreement.

8. Shipping and Delivery

Delivery options, estimated timeframes, charges and destinations are described in our Shipping Policy and at checkout.

Delivery dates are estimates unless a specific delivery commitment has been expressly agreed.

We remain responsible for complying with applicable delivery obligations and your statutory rights.

Please review our Shipping Policy for further details.

9. Returns, Cancellations and Refunds

Our Returns & Refunds Policy explains how to request a return, cancellation, exchange or refund.

Your statutory rights, including applicable rights relating to distance sales, faulty goods and goods not as described, are not limited by our policies.

Nothing in these Terms removes a legal right that cannot lawfully be excluded or restricted.

10. Intellectual Property

Unless otherwise stated, the text, graphics, branding, website design and other content we create for KICKLANE are owned by us or used with permission.

Third-party brand names, logos and trademarks remain the property of their respective owners.

You may not reproduce, distribute, modify or commercially exploit our protected content without appropriate permission, except where permitted by law.

11. Third-Party Services and Links

Our website may integrate with Shopify, payment providers, delivery services and other third-party platforms.

Third-party services may be subject to their own terms and privacy policies. We are not responsible for independent third-party services beyond the responsibilities imposed on us by law.

Nothing in this section excludes liability for matters for which we are legally responsible.

12. Website Availability and Errors

We aim to keep our website available and accurate but cannot guarantee uninterrupted access or that every feature will always operate without error.

We may update, maintain or modify our website when reasonably necessary.

We will not use this provision to avoid fulfilling accepted orders or to remove rights granted to consumers by law.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.

In particular, nothing limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded.

If you are a consumer, these Terms do not affect your statutory rights regarding product quality, description, fitness for purpose or delivery.

Subject to the preceding protections, we are responsible only to the extent provided by applicable law for losses arising from our breach of these Terms.

14. Privacy

We process personal information in accordance with our Privacy Policy.

Please review that policy to understand how we collect, use, store and share your information.

15. Changes to These Terms

We may update these Terms to reflect changes in our business, services or legal obligations.

The latest version will be published on our website. Updated Terms will apply as permitted by law and will not retrospectively remove rights you have already acquired.

16. Governing Law

These Terms are subject to the laws applicable to the transaction and the parties, taking into account mandatory consumer protections.

If you are a consumer residing in the United Kingdom, nothing in this section deprives you of any mandatory rights or protections available under the law applicable to you.

17. Contact Us

For questions about these Terms, contact:

KICKLANE
Email: contact@kicklane.shop
Business name: KICKLANE LTD
Business address: 6 Hall Close, Rickmansworth, WD3 8US, United Kingdom